Terms of service

Terms of Service

Last updated: May 31, 2026

Welcome to Hauzzia. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our platform.

1. General Information

This website is operated by Hauzzia. Throughout the site, the terms “we”, “us”, and “our” refer to Hauzzia.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional policies referenced herein.

If you do not agree with any part of these terms, you may not access the website or use any services.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least the age of majority in your country or have consent from a parent or guardian.

  • You will not use our products for illegal or unauthorized purposes.

  • You will comply with all applicable laws and regulations.

  • Any violation of these terms may result in termination of service.

3. Products & Availability

We strive to display our products accurately, including images, descriptions and pricing. However, we cannot guarantee that:

  • Colours will appear exactly the same on all screens.

  • Inventory information is always up to date.

  • All items listed are always available.

We reserve the right to:

  • Limit quantities.

  • Discontinue products.

  • Update product information without prior notice.

4. Pricing & Billing

Prices are subject to change without notice.

We reserve the right to:

  • Correct pricing errors.

  • Refuse any order.

  • Limit or cancel orders placed under the same customer, payment method or address.

You agree to provide current, complete and accurate billing information for all purchases.

5. Shipping & Delivery

Delivery times displayed on our website are estimates only.

We are not responsible for delays caused by:

  • Customs procedures.

  • Shipping carriers.

  • Weather conditions.

  • Incorrect or incomplete delivery information provided by the customer.

Please refer to our Shipping Policy for full details.

6. Returns & Refunds

Our Refund & Returns Policy explains the conditions under which products may be returned and refunds may be issued.

By placing an order with Hauzzia, you agree to the terms outlined in that policy.

7. Accuracy of Information

We do not guarantee that all information on this website will always be:

  • Accurate.

  • Complete.

  • Current.

  • Error-free.

Content may be updated, modified or removed without prior notice.

8. Prohibited Uses

You agree not to use our website or services for:

  • Any unlawful purpose.

  • Violating intellectual property rights.

  • Uploading malicious software or harmful code.

  • Harassing, abusing or misleading others.

  • Collecting personal information without consent.

We reserve the right to restrict or terminate access to our services if misuse is detected.

9. Third-Party Services & Links

Our website may contain links to:

  • Third-party applications.

  • Payment service providers.

  • External websites.

We are not responsible for:

  • The content of third-party websites.

  • Their privacy practices.

  • Any damages arising from their use.

Access to third-party services is at your own risk and subject to their respective terms and policies.

10. Warranties & Liability

We do not guarantee:

  • That the website will always be available, secure or error-free.

  • That products will meet every individual expectation.

To the maximum extent permitted by law, Hauzzia shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits.

  • Loss of data.

  • Damages resulting from improper use of products contrary to their intended purpose.

11. Indemnification

You agree to indemnify and hold harmless Hauzzia and its partners, affiliates and service providers from any claims, liabilities, damages or expenses arising from your breach of these Terms of Service or misuse of our website and services.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

It is your responsibility to review these Terms periodically.

13. Business Information

Hauzzia is an online retailer specialising in home décor, decorative lighting, textiles, vases, planters and carefully selected home accessories.

We are committed to providing accurate product information, transparent policies and responsive customer support.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: contact@hauzzia.com

Business Address:

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Customer Support Hours:

Monday to Friday
9:00 AM – 5:00 PM (GMT)