Refund & Returns
Refund & Returns Policy
At Hauzzia, we are committed to ensuring customer satisfaction and fair return conditions in accordance with UK consumer protection standards.
Returns Window
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return:
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The item must be unused
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In its original condition
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In original packaging
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With proof of purchase
The 14-day period begins from the date the order is marked as delivered.
How to Request a Return
To initiate a return, please contact our support team at:
Please include:
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Your order number
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Reason for return
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Photos (if applicable)
Our team will provide detailed return instructions, including the appropriate return address.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photo evidence. We will assess the issue and provide a suitable resolution, including replacement or refund where appropriate.
Refund Processing
Once the returned item has been received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These will be clearly indicated on the product page.
If you have any questions, our support team is available at contact@hauzzia.com.
